Refund Policy

Customer satisfaction is important to us.

Personalized Items:

Because personalized products are custom made specifically for each customer, personalized items cannot be returned unless the product arrives damaged or contains an error made by us.

Non-Personalized Items:

Returns may be accepted within 14 days of delivery.

Damaged or Incorrect Orders:

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

Contact:

support@orkincraft.com